Delayed, Missing, or Damaged Baggage

• What should I do if my baggage is delayed or missing when I arrive at my destination?

  If you can't find your baggage when you arrive, please reach out to our agents so they can help you file a Property Irregularity Report (PIR). You can also request updates on your baggage's status by emailing airportbaggageunit@sunlightair.ph.

• How long should I wait before reporting my baggage as lost?

  If your baggage still hasn’t been found after twenty-four (24) hours, please consider reporting it as lost at the arriving airport. You may also send inquiries or concerns to airportbaggageunit@sunlightair.ph.

• What information do I need to provide when reporting lost baggage?

  You will need to fill out a Guest Information form with your booking details at the arrival area.

• Will the airline reimburse me for essential items if my baggage is delayed?

  Yes, we offer a First Need Allowance (FNA) of Php 1,000.00 to passengers whose baggage has been delayed.

• How long does it typically take for delayed baggage to be returned to me?

  Once we have located your baggage, it will be placed on the next available flight or transferred through an alternate airline. Rest assured, we will promptly deliver it to the address you provided as soon as it arrives.

• What is the process for tracking my lost baggage?

  Upon being notified of the lost baggage, a report will be filed, followed by an investigation. You will receive updates from us regarding this matter. Additionally, you can email airportbaggageunit@sunlightair.ph to inquire about updates concerning your baggage.

• What compensation can I expect if my baggage is lost and cannot be recovered?

  You can expect compensation for your lost baggage in the form of travel certificates equivalent to a one-way or roundtrip ticket.

• What should I do if my baggage is damaged when I receive it?

  Please approach our agent and complete the Property Irregularity Report if your baggage is damaged when you receive it. Additionally, you can email airportbaggageunit@sunlightair.ph to inquire about the status of your report.