• Applicable on ONE-WAY or ROUNDTRIP economy class of service. Above rates are base fare only and exclusive of 12% VAT, YQ, ASF, and DPSC (out MNL & out CGM, SWL & WNP & out CRK & out USU).
• Same fare applies to Adult (12 yrs old above) and Child (2 -11 yrs old) passengers.
TRAVEL VALIDITY : 1 year from date of departure (Y-Z).
RESERVATIONS, TICKETING AND PAYMENT
• For Y to L : Must be completed within 72 hours from time of confirmed reservations
• For Q to Z : Must be completed within 48 hours from time of confirmed reservations
• For P to D : Must be completed within 24 hours from time of confirmed reservations
• For Y to D : If booked thru Internet Booking Engine - BOOK and BUY policy will apply
NAME CHANGE : Not Allowed
BOOKING AND FLIGHT CHANGES
• Open dated itinerary is not allowed.
• Bookings WITHOUT names are NOT allowed.
• All tickets are NON-TRANSFERABLE, NON-REFUNDABLE and NON-REROUTABLE. However, in cases of flight disruptions/cancellations or irregular operation tickets will be refunded in full. The normal refund procedure shall apply.
Flight changes are allowed subject to seat availability and the following :
• up to 72hours prior departure without a fee and fare upgrade if applicable
• beyond 72hours prior departure shall be subject to a rebooking fee and fare upgrade if applicable.
• NO SHOW passenger's tickets are forfeited except for medical reasons and other special cases. Supporting documents must be submitted and subject to approval.
PENALTIES AND FINES
• REBOOKING FEE: PHP 2500 per passenger/sector (inclusive of VAT); subject for fare difference if applicable
• ADMIN FEE: WEB PHP 250 per way/per passenger (inclusive of VAT); non-refundable CALL CENTER PHP 350 per way/per passenger (inclusive of VAT); non-refundable
INFANT FARE / DISCOUNT
• Infant Fee : PHP 800 (inclusive of VAT) per sector.
• Infant (without seat) must be at least 16 days old and below 2 years of age from date of travel.
• Senior Citizen - must present issued OSCA ID.
• Person With Disability (PWD) - must present issued PWD ID entitled to a 20% discount, he/she shall use either his/her OSCA ID or PWD ID card to avail of the 20% discount.
• In cases where the passenger is a Senior Citizen and also a Person with Disability (PWD) : For Senior Citizen or Person with Disability (PWD) passenger/s - can avail of the promo fare offered or the 20% discount, whichever is lower and more favorable.
* At this time, our website is unable to facilitate PWD/SCD discounts due to system limitations. We recommend that you direct your request to firstname.lastname@example.org for assistance with discount bookings.
Free Baggage Allowance (FBA)
• Adult/Child : 7KGS hand carry & 10KGS check-in baggage for regular fare
• No FBA for infants.
• Handcarry baggage 7 kilos with maximum dimension of 20cm x 35cm x 40cm.
Excess Baggage Rate
• PHP 336 per kg inclusive of VAT.
Passenger and Baggage Provisions
• For the purpose of rescheduling flights, rectifications, seat requests, or inquiries pertaining to fare and ticket regulations, kindly direct your communication to our reservations department at email@example.com or reach us by phone at +632 (8242) 6638 loc 1809, and 09088124479. Our office hours are from Monday to Friday, between 8:00 AM and 5:00 PM.