Senior Citizens / PWDs / Persons Needing Special Assistance

• What provisions and discounts are available for senior citizens and PWDs when booking a flight?

  We provide senior citizen or PWD privilege discounts on regular fares, excluding promotional fares. While our current website cannot process senior citizen/PWD discounts due to system limitations, we suggest you contact customercare@sunlightair.ph for assistance with discounted bookings.

• Can I request wheelchair assistance, oxygen, a stretcher, and a bassinet when making a flight reservation?

  Yes, you can request wheelchair assistance upon making a flight reservation. While completing the passenger details form after selecting a fare on our website, please indicate your special assistance request. You may also request assistance along with your booking reference at customercare@sunlightair.ph.

• Am I allowed to bring my own mobility aids or medical equipment on board, and what preparations should I make for their travel?

  Certainly, you can bring your mobility aids or medical equipment on board. We kindly request that you inform us when making a flight reservation or before your scheduled flight if you will carry any mobility aids or medical equipment. Additionally, please be prepared to undergo security screening, notify the agent during check-in, and provide the necessary medical documentation for their transportation. Please make sure that your items are appropriately packed. If your equipment includes a battery, we recommend that you review our regulations regarding carrying batteries on board.

• Are there options for priority boarding or security screening for passengers with special needs?

  We offer a priority lane and priority boarding for passengers requiring special assistance. Additionally, the airport provides a priority lane for individuals with special needs during airport security screening.

• How can I request inflight assistance, such as aid with meals or restroom use?

  Kindly notify us ahead of time if you require inflight assistance. Our friendly cabin crew is also available to assist with your meal service or accompany you to the restroom should you need it.

• What should be done if my mobility aid or medical equipment becomes damaged during the flight?

  Mobility aids or medical equipment are permitted as carry-on baggage but are the passenger's responsibility.

• What are the procedures, policies, or requirements for unaccompanied minors?

  Unaccompanied minors must have a physical original copy of their birth certificates read for presentation at the airport check-in counter. Additionally, their parent or guardian must have completed a form indicating information about the individuals who will assist them at the departing airport and who will receive them at the destination airport.

• What assistance is available for passengers with mobility aids or medical equipment?

  Our agents can accompany and assist the passenger with mobility aids or medical equipment from the pre-departure area to the aircraft and from the arrival area to their vehicle.

• What are the guidelines for expectant women?

  Pregnant passengers with a gestation period between four (4) weeks and twenty-four (24) weeks do not require a medical certificate. They are only required to complete the Expectant Mother Information Sheet.

  Pregnant passengers with a gestation period between twenty-four (24) weeks and thirty-two (32) weeks must provide a medical certificate, which should be valid for seven (7) days from the date of issuance, in addition to completing the Expectant Mother Information Sheet.

  Pregnant passengers with a gestation period exceeding thirty-three (33) weeks and beyond will not be permitted to board and will be categorized as Medical Case passengers.