Clark Hub

• Which flights will be affected by the relocation of your hub to Clark International Airport?

  With the relocation of our primary hub to Clark International Airport, there will be changes to all our flights.

  Here is the updated list of routes that will be operational from April 1, 2024, onwards:

  Regular nonstop service between Clark (replacing Manila) to Coron and Siargao commences on April 1st; service between Clark and San Vicente starts on April 4th.

  Manila - Cebu - Manila operations commence on April 1st.

  Cebu - Coron - Cebu operations commence on April 1st.

  Cebu - Siargao - Cebu operations commence on April 1st.

  Clark - Boracay - Clark operations begin on April 30th.

  Cebu - Boracay - Cebu operations start on April 30th.

  Cebu - Iloilo - Cebu operations begin on July 1st.

  Cebu - Cagayan de Oro - Cebu operations start on July 2nd.

• What will happen to existing reservations with departures/arrivals on or before March 31, 2024?

  Most of our flights will continue to depart and arrive at NAIA Terminal 4 until March 31, 2024. If you have received an advisory regarding your flight's diversion to Clark International Airport, kindly take note of these changes.

  Rest assured that Sunlight Air will provide a free shared shuttle service between NAIA Terminal 4 and Clark International Airport for passengers who originally booked a flight to/from Manila scheduled on or before May 31, 2024.

• What will happen to existing reservations with departures/arrivals from April 1, 2024 onwards?

  Starting April 1, 2024, we will begin servicing our existing Manila routes at Clark International Airport. These include our flights to/from Coron, Siargao, and San Vicente. Passengers with reservations for Manila scheduled on or before May 31, 2024 are entitled to avail of the free shuttle service we will provide to Clark.

  On the other hand, we will discontinue our flights to and from Camiguin beginning April 1, 2024.

• Will you still offer flights to/from Manila from April 1, 2024 onwards?

  Flights between Manila and Cebu will be the sole routes serviced by Sunlight Air at NAIA Terminal 4 starting April 1, 2024.

• Given the reassigning of flights to and from Manila to Clark International Airport, what service recovery options are available to me?

  If the airport reassignment disrupts your initial travel plans, we offer rebooking flights to other dates/destination formations, travel fund conversion, or refund as service recovery options. Kindly email your request to customercare@sunlightair.ph or fill out the form at sunlightair.ph/recovery.

• I initially made a reservation for a flight between Manila and Camiguin. What will happen to my reservation if these routes are discontinued after March 31, 2024?

  You can rebook flights for dates and/or destinations, opt for a travel fund, or request a refund. Kindly email your request to customercare@sunlightair.ph or fill out the online form at sunlightair.ph/recovery.

• What destinations can I choose if I opt for the reroute as the service recovery option?

  You may choose from the list of destinations. Kindly refer to the table below for all of Sunlight Air’s routes and take note of their effectivity dates:
  
  

• How much time will it take before I receive my refund?

  Due to the high volume of requests at this time, you might experience delays in our communication. Rest assured, you may receive your refund within 30 to 60 days after we confirm your request. Please note that we will reverse the amount to the original payment method.

  For travel agency and group reservations, passengers should coordinate directly with their respective agents.

• Is my booking eligible for the complimentary shared shuttle service?

  If you initially booked flights to/from Manila scheduled on or before May 31, 2024, you qualify for the complimentary shared shuttle connecting NAIA Terminal 4 and Clark International Airport. Please be advised that the service is only available until May 31, 2024 and we will no longer offer a shuttle service beyond this period.

• Which terminal of Clark International Airport does Sunlight Air operate in?

  All Sunlight Air flights are assigned at Terminal 2 of Clark International Airport.

• Where can I find Sunlight Air counters at Clark International Airport?

  Sunlight Air counters D01, D02, and D03 are on Level 3 of the Terminal 2 departure area.

• Does the shared shuttle service operate with a specific pick-up and drop-off point, or can we request pick-up or drop-off at locations along the route between Manila and Clark?

  The shared shuttle service operated by Genesis Bus Corp. offers only point-to-point pick-up and drop-off between NAIA Terminal 4 and Clark International Airport. Due to government permit restrictions, the service cannot accommodate pick-up and drop-off at other locations between Manila and Clark. However, we are actively working on offering alternative drop-off points for the convenience of our passengers and will advise accordingly.

• If I bring my vehicle to Clark International Airport, is there a designated area for overnight parking, and do you have information on their rates?

  You may park your vehicle at Park ’n Fly, only a few minutes from the departure and arrival terminals. Kindly refer to the table below for parking rates:

  You do not have to secure a reservation at Park ‘n Fly. Please note that parked vehicles and their contents are left at the owner's risk. Kindly refrain from leaving vehicle documents and parking tickets inside.

• Are public transportation services available from Manila to Clark International Airport and vice-versa?

  We highly recommend passengers take Point-to-Point (P2P) buses operated by Genesis Bus Corp. between Manila and Clark. Unlike regular buses, P2P buses limit stops at designated pick-up and drop-off points along their routes, significantly reducing travel time.

  Another option is the Victory Liner bus service, which regularly departs from Cubao, Quezon City, to San Fernando, Pampanga. Typically, 133 buses are run by Victory Liner every week, but it is advisable to check their schedule in advance as they may vary during weekends and holidays.

• How long is the travel time between Metro Manila and Clark?

  The travel time between Metro Manila and Clark is approximately 2.5 to 3 hours, depending on the traffic. Meanwhile, we advise departing passengers from provinces south of Metro Manila to allocate an additional 2 hours, bringing their total travel time to approximately 5 hours.

• Do you have a lounge at Clark International Airport?

  Sunlight Air does not have its own lounge at Clark International Airport.

• What are the schedules of P2P buses between Metro Manila and Clark, and which company operates them?

  Genesis Bus Corporation operates two P2P Clark routes: to and from NAIA Terminal 3 and TriNoma Bus Terminal (behind the TriNoma mall parking lot).

  Here are their routes, corresponding schedules, and other details you need to know before you travel.

  CLARK AIRPORT to NAIA Schedule (via SM Clark)

  These buses will stop at SM CLARK 30-40 minutes from departure from Clark Airport

  FARE:

  Clark Airport to NAIA Terminal 3 or 4 (Arrival Area, Across Bay 14): Php 400

  Clark Airport to NAIA Terminal 1 or 2: Php 430

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  NAIA 3 to CLARK AIRPORT Schedule (via SM Clark)

  Origin: NAIA Terminal 3, Arrival Area Across Bay 14

  FARE:

  NAIA Terminal 3 (Arrival Area, Across Bay 14) to Clark Airport: Php 400

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  CLARK AIRPORT to TRINOMA Schedule (via SM Clark)

  Note: These buses will make a stop at SM CLARK 30-40 minutes from departure from Clark Airport.

  FARE: Php 260

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  TRINOMA to CLARK AIRPORT Schedule

  Bus Terminal Location: Behind Trinoma Mall Parking Lot

  FARE: Php 260

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• Our flight, initially scheduled in Manila, was reassigned to Clark. Can a companion take the shuttle service with us if their original flight reservation is already at Clark?

  Yes, passengers whose original flight is at Clark may take the Easy Shuttle but should reserve and pay for their seat for Php 350.00. Bookings can be made at sunlightair.ph/easyshuttle.

• Given that the bus shuttle service is only operational until May 31st, will passengers with onward bookings receive transportation allowances?

  Currently, passengers with reassigned flights scheduled after May 31, 2024 will not receive transportation allowances. But kindly be assured that we notify passengers about airport relocation in advance and offer them proactive service recovery measures. We are also actively seeking a transportation partner to provide discounts to Sunlight Air passengers.

• Can we be reimbursed if we make our own transportation arrangements instead of taking the shuttle service?

  Regrettably, Sunlight Air will not reimburse passengers with diverted flights who choose to arrange their transportation to/from Clark International Airport instead of availing the complimentary shuttle.

• Will food be provided for passengers availing of the shuttle service?

  Yes. We will provide each shuttle passenger a complimentary snack/pastry and bottled water.

• Where should passengers taking the shuttle service proceed upon arriving at NAIA Terminal 4/Clark International Airport?

  At NAIA Terminal 4, departing passengers with reassigned flights taking the shuttle service should first check in at their flight’s designated counter inside the departure area. Afterward, a Sunlight Air agent will assist them in boarding the shuttle with other passengers.

  Arriving passengers riding the shuttle from Clark International Airport should first claim their bags (if they have checked baggage) and then proceed to the arrivals area where the Genesis shuttle is parked.

• How can Sunlight Air verify a booking was originally scheduled for Manila?

  Before proceeding to the shuttle, a Sunlight Air agent will verify the names of each passenger included in the master list of those entitled to the service. Passengers not on the list but on a diverted flight to Clark must present their tickets for assessment.

• Will we receive a new ticket that indicates our flight will be departing from/arriving at Clark?

  No, we will not issue new tickets for diverted flights. We will send the final flight details to your registered email address, but your old ticket, stating your original flight to/from Manila, remains valid. At airport check-in counters, please be ready to present the necessary travel documents, and you will be issued a boarding pass stating your flight’s departure/arrival is at Clark.

  We strongly recommend checking in online at our Web Check-In Portal to facilitate the process.

• What time must we be at NAIA Terminal 4 for the shuttle service?

  We strongly suggest passengers arrive at NAIA Terminal 4 at least 4 hours before their flight departs from Clark to give them enough time to check in and board the shuttle.

• What happens if I miss the shuttle? Will there be someone to assist me?

  Please keep in mind that the shuttle service departs on schedule to anticipate unpredictable traffic conditions. Sunlight Air agents will happily assist those who miss the shuttle service at the airport in arranging alternative transportation options. However, passengers should be the ones who will shoulder the costs.

• Do you have partnerships with transportation companies offering discounts to Sunlight Air ticketholders for routes to/from Clark?

  Sunlight Air passengers traveling between Ninoy Aquino International Airport Terminal 3 or Trinoma and Clark International Airport are eligible for a 10% discount on Genesis P2P bus services from June to August 2024.