Help Center
At Sunlight Air, we make travel easy. Manage bookings, check flight status, view baggage info, get help for special requests, browse FAQs, and explore our services and support options—all in one place.
Prepare for Travel
Manage Your Trip
Travel Support
Complete this form to request a rebooking for your flight, whether due to changes in your schedule or other travel needs. We're here to assist you in finding the best solution for your journey.
Rebooking
Complete this form to request a refund for your flight or any related services. Please note that voluntary refunds are not permitted unless there are flight disruptions. Rest assured, we’ll process your request as quickly as possible.
Request a Refund
Vacations by Sunlight Air Inquiry
Complete this form to inquire about our Vacations by Sunlight Air packages, including roundtrip flights, hotel stays, daily breakfast, and activities. We handle all the details so you can simply relax and enjoy your trip.
Can’t find what you’re looking for?
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For quick help, reach out to us through our support channels:
Chat Support
Facebook Messenger / Instagram Direct Message
Available: Tue - Fri | 8 AM - 10 PM | Sat - Mon | 8 AM - 5 PM
Email Support
Reservations / General Inquiries: customercare@sunlightair.ph
Phone Support
General Inquiries: +63 2 5328 0808
If you booked through a third-party agency, please contact them directly for changes or cancellations.
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If you booked your flight through a third-party travel website or agency and need assistance with changes or cancellations, please reach out directly to the third-party site or agent for support.
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